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@comcastcares Dishes on His Top Twitter Apps

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Om and Frank Eliason of Comcast
Om and I met Wednesday night with Frank Eliason of Comcast, better known as the person behind @comcastcares. Eliason is a genuinely cool guy who started out as the person solely responsible for handling Comcast complaints on Twitter, and who now has a staff of 10. Each day, he and [...]

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